Frequently Asked Questions
What areas do you serve? We proudly serve consumers located in the cities of Antioch, Brentwood, and Oakley.
What age groups do you serve? We provide services for adults ages 18 and older, offering specialized behavioral health and support programs tailored to meet the needs of individuals of this age group.
How do you adapt your services to meet the individual needs of consumers? We adapt our services to meet each individual's unique needs by starting with a comprehensive assessment conducted by our Program Director. This evaluation considers each person's strengths, areas for growth, and specific support needs. Based on this assessment, we create a personalized program designed to help each individual by providing ongoing support and setting objectives.
How do you assess and track consumer's progress over time? We assess and track each consumer's progress over time through regular documentation and evaluation. Our dedicated staff complete detailed progress notes after each interaction, capturing advancements in skills, behavioral changes, and any emerging needs. These notes are reviewed monthly by our Program Director, who assesses overall progress, adjusts goals as necessary, and ensures the support plan remains aligned with the consumer's needs.
How is consumer privacy and confidentiality protected? Consumer privacy and confidentiality are top priorities at Open Arms. We strictly adhere to California state laws and HIPAA regulations to protect all personal and health information. Our staff are trained to handle sensitive information with the utmost care, ensuring that each consumer's records are securely stored and only accessed by authorized personnel. Through these practices, we provide a safe, private environment where consumers and their families can trust their information is handled responsibly and respectfully.
Can I tour your facility before enrolling? Yes, we welcome you to tour our facility before enrolling. This allows you to meet our staff, see our programs in action, and get a sense of the supportive environment we provide. During our tour, we'll answer any questions you may have about our services, ensuring you feel comfortable and informed as you consider joining our community. Contact us to schedule your visit at a convenient time.